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Frequently Asked Questions (FAQs)

General FAQs

EarthMed is an FDA-registered pharmaceutical manufacturer specializing in OTC-registered topical products. We develop, test, and produce pharmaceutical-grade lotions, balms, creams, and other topicals in a compliant facility to ensure quality and consistency.

Yes. EarthMed is officially registered with the U.S. Food and Drug Administration as a pharmaceutical manufacturer. Our products are produced according to FDA regulations and labeled under registered National Drug Codes (NDCs).

Being FDA-registered means EarthMed operates under strict federal oversight. We maintain compliance with current manufacturing practices and are authorized to produce OTC pharmaceutical products in accordance with federal law.

Yes. All EarthMed products are formulated and manufactured in-house at our FDA-registered facility to maintain complete control over product quality and compliance.

All EarthMed products are manufactured in the United States at our facility located in Columbia, South Carolina.

EarthMed Full Spectrum products contain less than 0.3% THC, while EarthMed Sport products are completely THC-Free. Both are produced under identical pharmaceutical manufacturing standards.

Yes. EarthMed products are available through our online store, select retail locations, and authorized distributors.

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FAQ Overview
EarthMed Products
Ordering
Shipping Information
Company Information

Product Information

Our products use FDA-recognized active ingredients such as menthol, salicylic acid, allantoin, and others, depending on the intended use. Each formula is clearly labeled with its active and inactive components.

Review the product’s Drug Facts panel and intended use section on each label. You may also consult your healthcare provider if you have specific questions about product suitability.

Consult a healthcare professional before combining OTC topicals with other medications to ensure safety. Always read and follow the product’s Drug Facts label.

Individual sensitivities may vary depending on the product. We recommend performing a patch test before first use.

Store EarthMed products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use.

Each product has an expiration date listed on its packaging to indicate when the formula remains most effective and stable.

Ordering Information

You can order directly through our online store by selecting products and adding them to your cart. Checkout is simple, secure, and available 24/7.

Yes. EarthMed offers wholesale accounts for qualified retailers and distributors. Visit our Wholesale Sign-Up page to apply.

Wholesale accounts are approved based on business verification and order volume. Approved partners receive access to discounted pricing and bulk packaging options.

We accept major credit cards, debit cards, and other secure payment methods as listed at checkout.

You’ll receive an email confirmation immediately after your order is placed and another once it ships.

Contact our support team immediately to update your information before the order ships.

Log in to your account or check your email for tracking details once your order has shipped.

Yes. EarthMed offers both digital gift cards and a loyalty points program that rewards you for every purchase.

Shipping Information

Orders typically process within 3–5 business days. Standard delivery takes 3–7 business days depending on your location.

Shipping costs are calculated at checkout based on your order total and destination. We offer free shipping over $90.

Yes. Expedited options are available during checkout for an additional fee.

A tracking link will be sent via email once your order ships so you can monitor delivery in real time.

Contact our support team within 48 hours of delivery with photos of the damaged product for assistance.

Address changes can be made prior to shipment by contacting customer support immediately.

Please reach out to our support team, and we’ll coordinate with the carrier to locate or replace your package as quickly as possible.

EarthMed - Company Information

Yes. EarthMed is registered with the FDA as a pharmaceutical manufacturer, producing OTC-registered topical products under federal oversight.

We specialize in OTC topical pharmaceuticals, including pain-relieving lotions, eczema and psoriasis care products, and therapeutic creams and balms.

Yes. EarthMed offers both white label and private label manufacturing for qualified businesses. We provide formulation, compliance documentation, and packaging solutions.

EarthMed serves the pharmaceutical, health, and wellness industries, providing OTC products for retail, clinical, and professional use.

You can reach our corporate office via the “Contact Us” page or email our team directly at kayla@earthmedusa.com for partnership and press inquiries.

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Important Note: We do not accept Capital One for payments, per their guidelines. All other credit/debit accepted. Contact us with any ordering issues.

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